Refund policy

Most items may be returned for store credit within 15 days of receipt.

• Custom and personalized items: Items that have been custom ordered (personalized with engravings, sizing, or other requests) are non-returnable and non-exchangeable.

• Insertable Items: Gags and other insertable items are non-returnable and non-exchangeable. 

• Return Authorization: Items must have a return authorization to be eligible for store credit. Please follow the return steps outlined below before shipping items back to us. 

• Restocking Fees: Returned items may incur up to a 25% restocking fee.

• Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping costs.

Return Timeline & Steps

For returns of eligible items, email returns@blushandbind.com within 15 days of delivery to request a return authorization. Please provide your name, order number and the product you'd like to return. Returns must be shipped within 7 days of authorization receipt.

Cancellations: cancellation requests may be made within 24 hours. To request a cancellation, please email us at info@blushandbind.com.

Order Issues: If you have an issue with your order, such as a missing or defective item, please contact us within 7 days at info@blushandbind.com.