Lifetime Warranty FAQ

LIFETIME WARRANTY FAQ

Want the legal details? Read the full warranty here.

Want just the vibe? Stay on this page.

What does “Lifetime Warranty” mean?

It means we stand behind our work for the life of our leather products, as long as we’re around and your leather has been treated with respect.

Leather is meant to soften, stretch, and remember,  it’s not meant to fail.

If it does - we handle it.

What’s covered?

If something breaks during normal, consensual play, that’s on us.

Think:

  • Rivets popping
  • Stitching giving way
  • Hardware failing when it shouldn’t

If it stops doing what it was made to do, tell us.

What counts as normal use?

Our gear is made for consensual restraint, not circus physics.

  • Cuffs restrain hands or wrists - not bodies in midair
  • No suspension, hoisting, or full-weight loading
  • Always check your gear before play

Care is sexy. Attention is sexier.

What’s not covered?

  • Intentional damage
  • Mold, water damage, or chemical mishaps
  • Repairs done by anyone who isn’t us
  • Cosmetic aging like patina or scuffs

That last one? That’s character.

What if I had to cut my gear for safety?

Then you did exactly the right thing.

If you had to cut a piece in a real emergency, we offer a one-time repair or replacement per item. We review it with care and discretion.

Leather is replaceable. People are not.

Emergencies are rare by nature.
This policy exists to protect people - not to excuse misuse.

Should I really keep safety shears nearby?

Yes. Always.

Inspect your gear.
Never leave someone restrained and alone.
Keep safety shears within reach.

Prepared is hot.

Will my replacement look exactly the same?

We’ll get as close as possible - but leather is organic and materials change.

If we can’t recreate it exactly, we won’t guess. We’ll work with you directly.

What if my piece can’t be recreated?

Then we sit down together.

If your piece can’t be recreated due to discontinued materials, supplier changes, or custom elements, we’ll schedule a one-on-one custom design session.

This is a conversation - not a form.
We design the replacement with you.

Sometimes the second piece is even better.

If we can’t recreate your piece exactly, we don’t make decisions for you - we make them with you.

What if my piece is discontinued?

Discontinued doesn’t mean forgotten.

We’ll work with you to design the closest possible replacement - or something new that carries the same energy.

I’m attached to my collar. What if it can’t be repaired?

We understand.

We understand that some products have sentimental value. In some cases, we’ll let you keep the original and make you a new one.

How do I start a claim?

Fill out our online warranty form here

or

Email info@blushandbind.com with:

  • Your name
  • Order details
  • Photos
  • A short explanation

No oversharing required.

Bottom line?

Use your gear with intention.
Choose safety every time.
And trust that we’ve got you.